Esko Recruitment 2024 | Service Desk Engineer | Any Degree | Apply Now
Esko Recruitment 2024 – About the Company : Esko, formerly called Esko Art work, is a graphic arts company producing prepress software and hardware for the packaging and labels, sign and display and publishing industries. Esko was the result of a merger between Barco Graphics and Purup-Eskofot A/S in 2001. The merged company was called Esko-Graphics but was renamed Esko in 2006. In the fall of 2005, Esko became fully owned by Axcel, a Danish private equity investment company.
Esko Recruitment 2024 Details :
Esko is schedule to hire Service Desk Engineer for Any degree. The detailed eligibility and application process for Esko Off Campus Drive 2024 are discussed below.
Company : Esko
|Service Desk Engineer
|Best in Industry
Esko Mega Off Campus Eligibility Criteria :
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
- Minimum of 2 years of experience in an IT Service Desk or technical support role.
We are looking for a Professional who has the following:
- Strong knowledge of IT fundamentals, including hardware, operating systems (MAC, Windows 10, 11), networking, and productivity software such as PDF Office 365.
- Proficiency in troubleshooting common desktop, laptop, and mobile device issues.
- Familiarity with remote support tools and technologies.
- Active Directory User Administration.
- Excellent verbal and written communication skills, with the ability to communicate technical information effectively to non-technical users.
- Customer-centric approach with a passion for delivering exceptional customer service.
- Strong problem-solving and analytical skills, with the ability to multi-task and quickly diagnose and resolve technical issues.
- Ability to work independently and collaboratively in a fast-paced and dynamic environment.
- Experience working with IT Service Management practices (e.g. Incident/problem/change management, etc.) using enterprise ticketing systems and tools.
- Flexible to work in different shifts to provide 24/7 support.
Esko Off Campus Recruitment/Key Responsibilities :
- Provided remote technical support and assistance to end-users, addressing basic software and account-related issues like password troubleshooting, bit locker recovery, and O365 tools.
- Respond to incoming support requests via various channels (phone, email, chat), ensuring timely and accurate resolution that aligns with SLAs and KPIs.
- Troubleshoot and diagnose technical issues reported by end-users, utilizing remote tools and diagnostic techniques.
- Escalate complex or unresolved issues to appropriate support teams or senior analysts for further investigation and resolution.
- Follow standard operating procedures to assist with IT account provisioning and de-provisioning. Maintain thorough and accurate records of support interactions, actions taken, and resolutions provided.
- Provide clear and concise instructions to end-users regarding system usage, troubleshooting steps, and preventive measures.
- Contribute to the knowledge base by creating and updating support articles, guides, and FAQs.
- Stay updated with the organization’s IT policies, procedures, and technologies to ensure accurate and effective support delivery.
We seek a dedicated and customer-focused IT Service Desk Engineer to join our team. This position will provide remote technical support and assistance to end-users across the organization. They will play a crucial role in resolving IT-related issues remotely, ensuring the smooth operation of systems, and delivering exceptional customer service. The ideal candidate will have a strong technical background, excellent communication skills, and flexibility to work in a 24/7 environment.
Registration Link for Esko Off Campus Drive 2024
All Eligible Candidates should Apply in Esko Mega Recruitment 2024 by using below mentioned link before the last date.
Registration Link : Click here