About Tech Mahindra Company Profile :
Tech Mahindra Placement Drive 2025, offering innovative and customer-centric information technology services and solutions, is a USD 3.9 billion company with 105,200+ professionals across 90 countries, providing services to 788 global customers including Fortune 500 companies. Tech Mahindra’s business process outsourcing (BPO) arm is the ‘Business Services Group’ (BSG), with global presence in 15 countries and handling 300 million+ transactions annually.
Tech Mahindra Placement Drive 2025 Details :
Tech Mahindra Eligibility Criteria 2025
- Experience – Min. 6 Month to 1 Year (Mandatory) and 2+ Years (Preferred)
- Written and verbal communication skills.
- Exceptional ability to multitask.
- Exceptional ability to adapt and learn new platforms and skills on the fly.
- Exceptional sense of urgency
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Ability to work under pressure involves dealing with constraints which are often outside of your control – these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
- Good to have – Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
- Good to have – ITIL Knowledge
- Graduate from an accredited institution or Under-graduate with relevant technical experience
- Previous customer/technical support or technology experience
Tech Mahindra Recruitment Process 2025
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers’ technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.
Responsibilities
- Excellent communication skills (International Voice process) is non-negotiable.
- Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
- Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
- Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
- First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
- Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
- Perform post-resolution follow-ups to help requests or incidents.
- Research issues and resolves technical problems.
- Creating/updating knowledge articles and support processes functions
Tech Mahindra Important Document
Tech Mahindra required document .Furthermore, the candidates who meet the eligibility criteria can now bring the important documents given below.
- Updated Resume.
- Passport size recent color photograph
- Photocopies of Academic certificates of 10th standard, XII standard, graduation/ Postgraduation.
- ID proofs (Aadhaar card/ Pan Card/ Voter ID etc.)
- Any certifications or rewards that you won.
- Experience certificated if any.
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