Mphasis Off Campus Drive 2024 : Mphasis Careers announce Recruitment for Any Graduate Degree / Any Post graduate Candidates through its Official Portal. Interested Jobseeker can go through this Job post to know further details about Mphasis Hiring 2024 Batch and Apply to the Mphasis Career Job 2024 through the Registration link available at the end of this post. The more details about Mphasis Recruitment Drive 2024 Details and Eligibility Criteria andMphasis Careers Interview Drive 2024 Pattern 2024 are discussed below.
About Company : A leading applied technology services company, we innovate to deliver service excellence and successful outcomes across sales, delivery and development. With our strategy to be agile, nimble and customer-centric, we anticipate the future of applied technology and predict tomorrow’s trends to keep our clients at the summit in an ever-changing marketplace. Leading with architecture and design, our next-gen solutions enable enterprises to accelerate on their digital transformation journey.
Mphasis Off Campus Drive 2024 Eligibility Criteria :
Hands-on experience with Windows /Mac OS environments
Excellent problem-solving and communication skills
Hands-on experience with Windows /Mac OS environments
Good understanding of computer systems, mobile devices, and other tech products
Familiarity with remote desktop applications and help desk software (eg. WebEx, Logmein, Bomgar)
Knowledge on Citrix Virtual Apps, AWS technology and Desktop.
Basic knowledge on Virtualization technology.
Graduate 1+ years of relevant experience.
Level 2 Technical Support Engineer
Years of experience needed – 0 – 2 years.
Technical Skills:
Job Description :
Knowledge on Ticketing tools (e.g ServiceNow, RemedyForce)
Familiar to the Citrix, AWS environment
Aware of ITSM Process (Incident management)
Inbound calls taking
Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
Prioritize and manage several open issues at one time.
Document technical knowledge in the form of notes and manuals.
Refer to internal database or external resources to provide accurate tech solutions.
Behavioral Skills :
Ability to diagnose and troubleshoot basic technical issues.
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Provide prompt and accurate feedback to customers.
Ensure all issues are properly logged.
Certification:
MCSE, CCA, ITIL foundation is an added advantage (not mandatory).
About Mphasis
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
How to apply for Mphasis Hiring Job Drive 2024 ?
All Interested and eligible candidates can apply for Mphasis Hiring Job Drive 2024 online by registering themselves through the link given below on or before Last Date.
