Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X , Facebook , LinkedIn , and YouTube .
Genpact Virtual Walk-in Drive 2024 Details :
Genpact Virtual Walk-in Drive 2024 Eligibility Criteria :
Responsibilities
- Provides customer service by applying problem solving and troubleshooting skills to assess issues and establish a course of action to guide the requestor to timely resolution of inquiries that come in via phone, chat, email and online ticket
- Applies knowledge of our case resolution process, policies, case management, service level management, defect/PCR process and escalation methodology
- Uses customer service skills, keeping a positive, caring, can-do attitude and by keeping all appropriate parties updated to resolution, especially critical client issues
- Provides other ad hoc support and duties as assigned, to include attending training courses as required and stays abreast of evolving internal processes and industry developments
- Strong work ethic; displays the drive to learn new features or troubleshoot methods for their primary application
Qualifications we seek in you!
Minimum Qualifications
- Articulates business concerns to Support Management
- Ability to absorb and apply new concepts in a timely manner
- Ability to apply knowledge to real world scenarios
- Ability to be flexible with regards to shifting priorities and projects
- Functions effectively within a team environment
- Handles high stress interactions and situations and is able to de-escalate appropriately using empathy
- Ownership of skill development/ self training
- Responds effectively to mentor/coach feedback
- Strong communication skills with peers as well as clients, both oral as well as written
- Strong customer service skills
- Time management and completion of tasks to a definite deadline
- Strong work ethic; displays the drive to learn new features or troubleshoot methods for their primary application
Preferred Qualifications/ Skills
- Freshers are eligible (experience on computer & smartphone technicality is mandatory)
- Candidates with previous exp.(1-3yrs) in Tech support roles can appear for interview.
- Experience using issue ticketing system such as SalesForce, Clarify, Remedy, or Footprints
- Basic knowledge of Unix / Linux / SQL as needed for application/technology
- Knowledge of Microsoft O/S and/or PC hardware, Microsoft Printing, Active X controls, or Mobile devices (Smartphones/iPads)
How to apply for Genpact Virtual Walk-in Drive 2024?
Time and Venue
27th November, 11.30 AM – 1.30 PM
Zoom ID: https://genpact.zoom.us/j/8309962994
