Wipro Freshers Off Campus 2024 : Recruiting Freshers for Customer Service Representative| Registration Link Available
Wipro Freshers Off Campus 2024 : Dear Freshers, Are you looking for the Wipro Off Campus 2024 Drive? then check this page which will help you to know the latest Wipro Off Campus Drive For Graduates of 2024, and 2023 Batch Freshers. Candidates of B.E./ B. Tech. (Compulsory Degree)/ ME / M.Tech courses can be checked and applied online through the below provided official Wipro Registration link. Also, we have provided the Wipro selection process, eligibility criteria, online test procedure, and how to apply for Wipro Freshers Off Campus 2024.
About Company : Wipro Limited (with “Wipro” being an abbreviation for its former name, the Western Indian Palm Refinery Oil; stylized in lowercase title) is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies. Wipro’s capabilities range across cloud computing, computer security, digital transformation, artificial intelligence, robotics, data analytics, and other technology consulting services to customers in 167 countries.
Wipro Freshers Off Campus 2024 Details :
- Recruitment Authority Wipro
- Website https://www.wipro.com/
- Job Role Customer Service Representative
- Qualification Graduate
- Experience Freshers
- Salary Best in Industry
- Job Location Gurugram
- Time ASAP
Wipro Freshers Off Campus 2024 Eligibility Criteria :
- Functional Competencies/ Skill
- Process Knowledge – Knowledge of assigned process, tools and systems – Foundation to Competent
Job Description :
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Do
- Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
How to apply for Wipro Recruitment Drive 2024?
All Interested and eligible candidates can apply for Wipro Recruitment Drive 2024 online by registering themselves through the link given below on or before Last Date.
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Wipro Off Campus Drive 2024 Batch – Frequently Asked Questions
How to apply for Wipro Job Drive 2024?
To apply for the Wipro Job Drive 2024, you have to check the official site Wipro or https://freshersmeet.com/
Does Freshersmeet.com provide Wipro Off Campus Drive 2024?
Yes, Freshersmeet.com provides Wipro Off Campus Job Drive 2024 Alerts continuously.
What is the Wipro Selection Process?
Aptitude Test, Technical & Interview Rounds.
