Deloitte Freshers Job Recruitment Drive 2024 : Hiring as Analyst – Technology Support| Registration Link Available
Deloitte Freshers Job Recruitment Drive 2024 : Deloitte Careers announce Recruitment for Any Graduate Degree / Any Post graduate Candidates through its Official Portal. Interested Jobseeker can go through this Job post to know further details about Deloitte Hiring 2024 Batch and Apply to the Deloitte Careers Interview Drive 2024 through the Registration link available at the end of this post.
The more details about Deloitte Off Campus Drive 2024 and Eligibility Criteria and Deloitte Careers Drive 2024 Pattern 2024 are discussed below.
About Company : Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.
Deloitte Freshers Job Recruitment Drive 2024 Details :
| Recruitment Authority | Deloitte |
| Website | https://www2.deloitte.com/ |
| Job Role | Analyst – Technology Support |
| Qualification | Any Graduate Degree |
| Experience | 0 to 2 Years |
| Salary | Best in Industry |
| Job Location | Hyderabad |
| Time | ASAP |
Deloitte Freshers Job Recruitment Drive 2024 Batch Eligibility Criteria :
- 0–2 years’ experience
- Bachelor’s degree in computer science, computer engineering, or related field.
- Excellent Customer service (Phone / Chat / Emails)
- Excellent spoken English Language proficiency
- Proficient with MS-Office applications
- ServiceNow experience preferred.
- Azure experience preferred.
- Exposure to application support, ITIL framework etc.
- Excellent written & verbal skills
- Customer Service experience
- Comfortable to work in 24*7 environment
Job Description :
Technology Support Analyst
- Manage premium-level Tax Application Support via email, phone, and chat, to both internal and external users.
- Maintain a client-centric culture and foster a culture of continuous improvement and employee engagement.
- Work with product and development teams to troubleshoot application issues and resolve issues.
- Regularly monitor queues to ensure prioritization and wait time for customers meets our SLAs.
- Attend daily support meetings to communicate trends and guidance, answer questions, and gather user feedback for enhancement requests and deficiencies.
- Maintain quality service by establishing and enforcing organizational standards and policies.
- Assist the Support leadership in organizing, planning, and implementing the Tax Transformation Support Strategy.
- Ability to work flexible shifts including some holidays and weekends.
- Ability to travel as needed (less than 10%)
- Perform other duties as assigned.
- Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
- Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc.
- Client value addition, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
- Process incoming service requests, incidents and change requests and formulate appropriate response
- Manage multiple support mailboxes and respond to emails
- Triage and troubleshoot issue(s) reported on all applications.
- Report and record any new defects on all applications.
- Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization
- Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
- Provision user accounts for external (non- Deloitte) client users
- Have passion on technical knowledge learning and be a quick learner
- Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner
- Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
- Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
- Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.
- Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.
- Exceptional attention to detail and willingness to work in a demanding and results-oriented global business environment with frequently changing priorities.
- Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.
How to apply for Deloitte Freshers Job Hiring Drive 2024 ?
All Interested and eligible candidates can apply forDeloitte Freshers Job Hiring Drive 2024 online by registering themselves through the link given below on or before Last Date.
Apply Link : Click Here To Apply
Deloitte Off Campus Freshers Job Drive 2024 – Frequently Asked Questions
How to apply for Deloitte Careers Job Drive 2024 ?
To apply for the Deloitte Interview Drive 2024 , you have to check the official site Deloitte or https://freshersmeet.com/
Does Freshersmeet.com provide Deloitte Interview Drive 2024 ?
Yes, Freshersmeet.com provides Deloitte Interview Drive 2024 Alerts continuously.
What is the Deloitte Selection Process?
Aptitude Test, Technical & Interview Rounds.
